LeoME Labs legal

Grievance Redressal

LeoME Labs Private Limitedtakes complaints seriously. This page explains how to raise a grievance and names the Grievance Officer designated under India's Information Technology Rules, 2021 and the Digital Personal Data Protection Rules, 2025, together with the timelines we follow.

Last updated: May 31, 2026

1. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are set out below. We keep these details current.

Company
LeoME Labs Private Limited
Grievance Officer
Sumit
Designation
Chief Executive Officer
Email
[email protected]
Postal address
First Floor, C-133, BSF Camp Tigri, Tigri Extension, New Delhi, South Delhi, Delhi – 110062, India
Resident of
India

2. How to raise a complaint

Email the Grievance Officer at [email protected] with the following, so we can act quickly:

  • Your name and contact details (and account email, if you have one).
  • A clear description of the issue, and the page or service involved.
  • Any relevant dates, order or session references, and screenshots.
  • What outcome you are seeking.

3. Our timelines

  • Acknowledgement of your complaint within 24 hours of receipt, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
  • Resolution of the complaint within 15 days of receipt, or sooner where required for specific categories of content.
  • For privacy and personal-data requests under the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, we respond within the timelines required by that framework.

4. Privacy and data-protection complaints

For complaints specifically about how we handle personal data — including access, correction, or erasure requests, or withdrawal of consent — see the Privacy Policy. If you are not satisfied with our response, you may escalate to the Data Protection Board of India under the DPDP framework or, if you are in the EU/Germany, to your local data protection authority.

5. Your rights

Nothing on this page limits any rights you may have under the Consumer Protection Act, 2019 or other applicable law.

6. Related policies